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  Q. I am renovating and need to take machines off the gaming floor. Do I need to notify you? (25/06/2009)

  A. Where machines will be offline from the CMS for more than 48 hours but less than 7 days, you must call and notify DMS via the DMS helpdesk on 1800 307 551.
For offline periods of 7 days or more, authorisation to have machines approved in storage must be sought from the OLGR. Please go to the Forms section of this website and click on the Storage Application Form. Fill in the form and fax it to 9995 0878.
 
 
  Q. What are the venue requirements relating to connectivity of the CMS? (25/06/2009)
 
  A. It is the responsibility of the venue to remain connected to the CMS at all times. DMS personnel will assist venues to fulfil this responsibility by contacting venues when alerted to connectivity problems by the CMS.
Venue representatives must not interfere with the CMS equipment. All GMICs must be correctly fitted within the gaming machine. Cabling from the gaming machine to the CMS Site Controller must be connected and the CMS Site Controller must be powered on at all times.
 
If a venue representative believes that there is a problem with any component of the CMS equipment, contact the DMS Help Desk on 1800 307 551.
 
Please refer to the Information Sheet CMS Connectivity Arrangements issued by the Office of Liquor, Gaming and Racing.
 
 
  Q. I want to introduce gaming machines to my venue for the first time. What do I need to do to organise for the installation of the CMS? (25/06/2009)
 
  A. For venues that do not have any existing CMS infrastructure, a lead-time of six (6) weeks is required by Data Monitoring Services to facilitate the installation of the CMS at the venue.
 
Once you have received the authority to operate gaming machines from the Casino, Liquor & Gaming Control Authority, you must contact the DMS Help Desk on 1800 307 551 to advise of your intent to install gaming machines.
 
The DMS Help Desk will arrange for the installation of communication services at your venue with Telstra. The CMS Maintenance Service Provider will arrange for the CMS cabling and equipment to be installed at your venue.
 
 
  Q. What do I need to do when installing additional gaming machines in my venue? (25/06/2009)
 
  A. For venues that have existing CMS infrastructure, a lead-time of three (3) weeks is required by Data Monitoring Services to facilitate the installation of the CMS to new gaming machine positions at the venue.
 
You should ensure that this time is taken into consideration when applying for the installation of additional gaming machines in your venue. To organise the installation of the CMS at your venue for the additional gaming machines, contact the DMS Help Desk on 1800 307 551.
 
As these are additional gaming machines to the existing CMS infrastructure, Data Monitoring Services will incur all CMS installation costs. An exception exists when gaming machines are being removed from storage.
 
 
  Q. What do I need to do when relocating existing gaming machines at my venue to positions that do not have connection to the CMS? (25/06/2009)
 
  A. For venues that have existing CMS infrastructure, a lead-time of three (3) weeks is required by Data Monitoring Services to facilitate the installation of the CMS to new gaming machine positions at the venue. You should ensure that this time is taken into consideration when considering the relocation of gaming machines in your venue. To organise the installation of the CMS to new areas within your venue, contact the DMS Help Desk on 1800 307 551. As this is a relocation of gaming machines outside the existing CMS venue infrastructure, the venue is responsible for all CMS installation costs.
 
 
  Q. Do I need authorisation to move gaming machines from one CMS cabled position to another? (25/06/2009)
 
  A. No. However, it is necessary to use the services of a licensed technician to undertake this maintenance work.
In-house gaming machine 'swaps' merely require that the GMIC be disconnected at one base and reconnected at the other. The GMIC does not leave the gaming machine.
 
 
  Q. Where can I find information regarding my gaming machines’ connection status to the CMS? (25/06/2009)
 
  A. Diagnostic information from gaming machines can be obtained for the venue through the CMS Site Controller screen that displays information relating to the connection status of the venue’s gaming machines.
 
Further information regarding the CMS Site Controller screen can be viewed in the CMS Technical Handbook which can be viewed in the Documentation section of this site.

 

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