Q. My Internet connection was lost halfway throughout the application, do I have to redo the entire application or will it be saved? (25/06/2009)
A. The application will have been saved to the last screen you completed. Every time you move to the next screen, the previous screen is saved. Check in Draft Applications when you regain access to Quickchange to locate the application you were working on.
Q. I would like to make changes to an existing application. Is this possible? (25/06/2009)
A. If the application has not been signed and submitted for authorisation, you are able to amend any component of the application.
Q. I would like to cancel an application. What do I have to do? (25/06/2009)
A. Once an application has been completed, signed and submitted, it cannot be altered or cancelled through Quickchange. The club secretary or licensee of the venue must submit correspondence to Data Monitoring Services on venue letterhead advising of the request for cancellation.
Q. I have authorised an application and realised I have made a mistake, how do I have this corrected? (25/06/2009)
A. The clubs secretary or licensee must submit to Data Monitoring Services in writing a request to amend the error on venue letterhead.
Data Monitoring Services do not supply written notification once the changes have been made and any changes made in the database are not reflected on the Authorisation Report generated in Quickchange.
Q. Can I authorise an application and action it on the same day? (25/06/2009)
A. Yes, provided that you have the ability to connect the gaming machine to the CMS on that day.
Q. Can I do more than one type of application or use more than one seller on the same Quickchange application? (25/06/2009)
A. Yes, you can do both.